Website Terms and Conditions
Healthplus Clinics Ltd (Healthplus)
These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.
(2) Licence to use website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or professional documents from the website for your own personal and relevant professional use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public; except within a professional capacity
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website with prior permission from HEALTHPLUS
(f) redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter or publicity material (which must remain branded HEALTHPLUS)
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
(4) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
We may disable your user ID and password in our sole discretion without notice or explanation.
(5) User generated content
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
(6) Limited warranties
Whilst we endeavour to ensure that the information on this website [(excluding user content)] is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(7) Limitations of liability
The services of HEALTHPLUS are delivered by our network of professionals with whom liability lies under the terms of their professional insurance. HEALTHPLUS shall not be liable for any act of professional negligence on the part of any practitioner to whom you have been referred through HEALTHPLUS. Your contract is solely with the practitioner to whom you may be referred. HEALTHPLUS is not an agent of the practitioner and is not subject to any contract outside of the guidelines set by HEALTHPLUS that you make make personally with the practitioner. We aim to ensure the proper facilitation of these services to members of the public.
Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.
Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:
(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
(b) we will not be liable for any consequential, indirect or special loss or damage;
(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
(e) our maximum liability in relation to any event or series of related events will be limited to an amount decided by law.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.
(9) Breaches of these terms and conditions
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
(13) Exclusion of third party rights
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.
(14) Entire agreement
(15) Law and jurisdiction
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.
(16) Our details
The full name of our company is Healthplus Clinics Ltd.
We are registered in England & Wales under registration number 06213407
Our registered address is 1a Southview Road, Loughton, Essex, IG10 3LG
These terms and conditions are courtesy of
Website Contracts and Website La
Healthplus Clinics Ltd – Clinic Terms & Conditions
The following are the terms on which Healthplus Clinics provides services to its patients and clients. Please ensure that you have read and fully understood them before booking any appointments.
Healthplus Clinics pride ourselves on a patient focused practice renowned for its service, integrity and expertise. We strive to constantly improve our service. In order to do this, we require all our patients and clients to observe the following Terms and Conditions.
By attending the clinic you (the “Client” “Patient”) have agreed to the Terms and Conditions (“Conditions”) of use with Healthplus Clinics Ltd (Healthplus Clinics) (“we” or “us”) who provide their Service (the “Service”). Please do not attend appointments if you do not agree to all of the Conditions of this agreement, or feel free to contact us to discuss any specific issue.
Becoming or being a patient at the Healthplus Clinics implies your agreement with these terms and conditions. These terms and conditions may be updated at our discretion without prior notice. It is the patient’s responsibility to read and understand these terms and conditions, which are available on request.
It is your responsibility to disclose to us all details of your present conditions, previous injuries, and medical history, in order to ensure the best quality of care and advice is given. Failure to disclose this information may adversely affect your treatment. Healthplus Clinics accepts no responsibility from any loss or damage arising from such incidents.
Liability lies with the practitioner and not Healthplus Clinics Ltd. Should there be any unexpected changes in symptoms it the responsibility of the patient to contact the practitioner at the earliest opportunity. At your first treatment you are required to sign a consent form for treatment.
You may book appointments with us in person, by telephone or by email. Advanced bookings may be refused to clients who miss two or more appointments without prior notification. The contents of the clinic diary are confidential. You should not attempt to view the diary when making a booking in person. Attending your appointment and allowing the practitioner to treat will be taken as consent to treatment.
We recommend that you arrive before your appointment time, allowing sufficient travel time during the traffic rush hours. If you arrive more than 10 minutes late for your appointment, we may reschedule your treatment for another time. If you arrive late and receive a shorter treatment than normal, you agree to pay the full cost of that treatment. The length of your appointment time allows for your practitioner to make relevant notes about your condition, co-ordinate further appointments and process payments relating to this treatment.
Appointment confirmation and cancellations
If you provide a landline telephone number (rather than a mobile telephone number), we will attempt to call you the day before your treatment to confirm the time and date of your booking. If you provide us with a mobile telephone number, we will send you a SMS text message to confirm the time and date of your booking.
If you give us less than 24 hours notice when cancelling a booking or do not show, you agree to pay up to the full cost of your treatment. In the event of an insurance claim, should the insurance company not pay for a late cancellation or non-attendance, you, the patient, are responsible for the fee.
On a rare occasion it may be necessary for Healthplus Clinics to contact you to change the time and/or date of your booking. Whenever possible, we will give you as much notice as we can when doing this. In the instance of unforeseen staff illness, we may be forced to reschedule your appointment at short notice.
We may ask you for full payment or a deposit, in advance, in order to secure any booking. This payment is non-refundable in the absence of mitigating circumstances but may be put towards the cost of future treatment or any cancellation charges applied. Mitigating circumstances include genuine, unforeseen ill health or personal crisis.
In the majority of cases, payment is completed on the day of treatment. If you do not pay in full on the day of your treatment, we will not accept further bookings until any outstanding amounts have been paid in full. By accepting treatment and services you hereby undertake to pay Healthplus Clinics for all costs incurred during the course of your treatment.
We accept payment by cash, card (excluding American Express). If your treatment relates to an insurance claim and we accept you as a patient, having agreed fees in advance with your insurer, we will invoice your insurer after you have been discharged or in groups of three sessions (you will not need to pay up front). The charges to a third party may be different to those charged to self paying patient on account of additional administration requirements.
Charges may be applied to your account in the event of late or non-payment. These charges will be incurred where unusual administration costs (letters/calls) are needed to recover monies. In the event that your account is passed to a debt collection agency, further charges will apply. Interest chargeable under the Late Payment Act 1998 is due from date of invoice. A 30-day credit period does not exist unless this has been agreed in writing with Healthplus Clinics.
If your treatment is provided on the understanding that it is to be covered by a third party, and payment is refused, delayed (beyond 30 days from invoice), or in any other manner not forthcoming to Healthplus Clinics, you (the patient) become immediately liable for all outstanding monies and undertake to settle such invoices in full within 7 working days of notice being given.
A deposit of £100 per pair of orthotics and orthotic prescription will be required on ordering. Full payment is required upon fitting and collection of the Prescription Orthotics. The Clinic will do the upmost to have the orthotics ready within 3 weeks of receiving the deposit. On all occasions the client will be required to collect the orthotics from the Clinic. Compatible footwear should be worn to achieve maximum results, in accordance with the practitioners’ advice. To enable the Clinic to treat, manage and resolve biomechanical pain and discomfort it is most important that any associated treatment is only carried out by the practitioners at the clinic
Continuity of Care
It is our policy for each patient to see the same practitioner on a continuing basis, to provide continuity of care. Patients may choose which practitioner they would prefer to see routinely. If, for any reason, a patient’s practitioner is not available when required, then arrangements will be made for the patient to see someone else within the practice for that time. Changing practitioner within the practice on a permanent basis can be arranged and may require a written request.
Your complaint will be taken seriously and dealt with promptly. Healthplus Clinics has a philosophy that values patient care and excellence in all we do. We take all complaints seriously and will deal with them with the utmost seriousness and efficiency.
How to make a complaint
If you have a complaint, you can either call us on 0208 532 0559 or email us at: [email protected]
Please include as much relevant information as possible, including the service undertaken, date, staff names etc.
We will deal with your complaint to ensure:
· Your complaint will be dealt with individually, swiftly and attentively.
· We aim to resolve each issue promptly and politely.
· We will respond to you swiftly with an appropriate explanation and solution where available and proposal to implement that solution.
· We will give you an apology should Healthplus Clinics be found to be at fault.
· Where appropriate we will endeavor to improve our service in response to any failing we identify.
Refunds for physical treatment already carried out will not be given. At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by a relevant receipt, presented within 28 days of purchase.
Prepaid treatment will be refunded on the principle that the discount applied at the outset is removed. As an example if six treatments are bought and only four used, the refund would be the deducted amount from the total of four full priced non-discounted sessions.
Data handling / privacy
Any information you give us during your treatment is protected under the Data Protection Act. Your records may be kept on paper or electronically. All clinical notes, radiographs, photographs etc. remain the property of Healthplus Clinics. We will not pass any of your details on to anyone outside of Healthplus Clinics without your express permission. Copies of notes can be made available on request. Healthplus Clinics reserve the right to make an administration charge for any copying. We may use your address details to post you information about new treatments, newsletters or special offers unless you decline this service. To comply with best practice, your GP or Consultant may be informed of your condition and proposed treatment at Healthplus Clinics.
We will provide you with an email receipt for insurance purposes (or health cash-back schemes) upon request. Use of a credit or debit card automatically generates a receipt for your banking records.
Gift vouchers are valid for six months from the date they are issued. The date of expiry is written on each gift voucher. At our discretion we may allow a gift voucher to be used after the expiry date and an administrative charge of £5 will be deducted from the value of any replacement voucher.
We will not accept gift vouchers that have been defaced or tampered with in any way.
If you receive a gift voucher, which has a treatment description on it, you may use the full value paid for the gift voucher towards any other treatment (including purchase of retail items).
The cost of treatment may have changed since the gift voucher was issued: the value of each gift voucher reflects the amount paid for it, not the cost of treatment at the time the gift voucher is used.
No Tolerance/Abuse Policy
At Healthplus Clinics we operate a zero tolerance policy to abuse OF our Practitioners and staff, such as loud/disorderly/drunken behavior, persistent missed or late cancellation of appointments (after multiple warnings). In these situations, Healthplus Clinics reserves the right to refuse treatment and admission.
These terms and conditions may be altered from time to time without prior notice.
Version 1.2 – February 2016
Healthplus Clinics Ltd (HEALTHPLUS)
Some areas of the work involving HEALTHPLUS require you to actively submit information in order for you to benefit from specific features (for example the Newsletter). When you complete online forms, the information that is required and the information is optional is clearly identified. Some of this information may be personal such as your full name, address, email address, phone number and details of your headaches and medical history.
This will only be collected when you choose to supply it to HEALTHPLUS. Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.
This policy applies to professionals working with HEALTHPLUS, to those customers who contact and/or engage with HEALTHPLUS for the purposes of treatment and to any other group or individual engaging with HEALTHPLUS for any purpose whatsoever.
Monitoring of email
We monitor and save email communications with HEALTHPLUS (this includes any HEALTHPLUS member of staff). Any such monitoring will take place in accordance with the law.
We use log files generated by our web servers to analyse site usage and statistics. This information is used to understand usage patterns on our website and to make improvements to our service and does not involve personal data.
HEALTHPLUS will collect personal and medical details on the phone from any person considering treatment via organisation. This information will be used to help evaluate the most appropriate referral pathway. This information will only be passed to the professional(s) involved in your treatment and for anonymous research. It is not sold to or passed to third parties.
We do not disclose any information you provide via the site to any third parties except where:
• Such disclosures are necessary to fulfil our service obligations to you. In practice, for customers this means the details provided will be passed to professionals involved in your treatment. For professionals only the following apply.
• Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
• You give us permission to do and as outlined in the terms and conditions applicable to you upon joining HEALTHPLUS.
Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site. You have a right to ask to see details of any personal information that we hold about you. If you wish to do so, please contact Elliot Hurst on 0800 043 7103. Our Data Protection Reference is: Z1606391
HEALTHPLUS will take all reasonable steps to protect any information stored whether submited via our website or any other means of communication, , in accordance with legislation such as the Data Protection Act 1998. We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
Links to other websites
April 2016 Healthplus Clinics Ltd
Information contained in this website should not in anyway be used to replace professional assessment and advice. We advise you to always seek out the appropriate medical or physio consultant in person, so that you receive the correct advice in your particular area of treatment, symptom or physical condition.
Whilst with our best efforts we have endeavored to provide all information as accurate as possible on our website, we do not give any guarantee of the accuracy or completeness of the content. All content distributed on this website are an information source only on matters of interest. One should always consult by appointment, a qualified physiotherapist, chiropractor, osteopath, psychologist, podiatrist or medical professional to treat or give advice in any type of injury, ailment or problem area. All information including prices on this site are subject to change without notice.
We make no representations, statements or warranties about the completeness, accuracy or the results obtained from the use of any material contained in this website or any website you may access through this website. We provide links to other sites for your convenience only and we take no responsibility for the accuracy, information or results obtained by you upon visiting those sites, nor of viruses, worms or other related technical issues that may affect the user who does not have appropriate precautions in place to protect their computer/s and software. We hereby disclaim all responsibility and all liability without limitation for any expenses, losses, damages and costs you may incur as a result of the material published on this website or any linking website.
All information contained within this website (www.healthplusclinics.com) is copyright©2016 to Healthplus Clinics Ltd or permissions have been gained form authors to re-blog articles, content or information.
Gift vouchers are valid for six months after the date of issue and cannot be exchanged for cash. The date of expiry will be written on the gift voucher. Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. In certain circumstances discretion may be granted by a manager to use a gift voucher after the date of expiry and an administration charge of £5.00 will be deducted from the value of any replacement voucher.
If you receive a gift voucher with a full value treatment on or description on it, you may use the full value paid for on the gift voucher towards any other treatment. We ask that you advise us when booking if this is the case. Gift vouchers cannot be used to purchase further gift vouchers and are not valid without a signature from a manager.
Occasionally prices may have changed since the gift voucher was issued: the value of each gift voucher re ect the amount paid for it, not the cost of the treatment at the time the gift voucher was issused. The value special offers do not apply to the purchase or usage of a gift voucher. If your purchase is lower in price than the gift voucher no change will be given, instead another voucher to this value will be issued. Gift vouchers cannot be returned or refunded, except in accordance with your legal right.
Gift vouchers that have been defaced or tampered with in any way will not be accepted. Gift vouchers cannot be replaced if lost, stolen or damaged. Healthplus Clinics Ltd reserves the right to amend the terms and conditions of gift vouchers at any time, without notice and to take appropriate action including cancellation.
Refer a Friend Voucher
Recommend a Friend Vouchers are valid for twelve months after the date of issue and cannot be exchanged for cash. The date of expiry will be written on the Recommend a Friend Voucher. Recommend a Friend Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. The recommendation must come from a patient of the clinic (past or present).
The Recommend a Friend Voucher will be given to you after your recommended friend (or family) has become a customer of Healthplus Clinics Ltd. The name of the recommended friend (or family) must be provided before the initial consultation and prior to the commencement of the treatment. Friends recommended must not be existing clients of Healthplus Clinics Ltd, however you may recommend as many friends or family as your wish. The voucher must be used in a single transaction and may not be used in association with Gift Vouchers or any other promotions.
Healthplus Clinics Ltd has the right to cancel/end this promotion at any time. However, this does not devalidate vouchers given prior to the date of cancellation/end of promotion. The promotion is valid only for recommendations made from the 1st January 2014 and not if made before this date.
Loyalty Cards are valid for three months after the last stamp and cannot be exchanged for cash, gift vouchers or any products. The date of expiry will be written on the Loyalty Cards. Loyalty Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. Cards may be redeemed by friends and family only if they are a new client to Healthplus Clinics Ltd.
Healthplus Clinics Ltd only allows one person per loyalty car and therefore all eight stamps must be collected by the same person. It is the card holder’s responsibility to collect the stamps. Loyalty Cards that have been defaced or tampered with in any way will not be accepted. Loyalty Cards cannot be replaced if lost, stolen, or damaged.
Healthplus Clinics Ltd reserves the right to amend the terms and conditions of Loyalty cards at any time, without notice and to take appropriate action.