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Website Terms and Conditions 

Healthplus Clinics Ltd (Healthplus) 

 (1)                  Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

(2)                  Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or professional documents from the website for your own personal and relevant professional use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public; except within a professional capacity

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website with prior permission from HEALTHPLUS

(f)  redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter or publicity material (which must remain branded HEALTHPLUS)

(3)                  Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(4)                Restricted access

Access to certain areas of our website is restricted.  We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

(5)                User generated content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

 

(6)                  Limited warranties

Whilst we endeavour to ensure that the information on this website [(excluding user content)]  is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7)                  Limitations of liability

The services of HEALTHPLUS are delivered by our network of professionals with whom liability lies under the terms of their professional insurance. HEALTHPLUS shall not be liable for any act of professional negligence on the part of any practitioner to whom you have been referred through HEALTHPLUS. Your contract is solely with the practitioner to whom you may be referred. HEALTHPLUS is not an agent of the practitioner and is not subject to any contract outside of the guidelines set by HEALTHPLUS that you make make personally with the practitioner. We aim to ensure the proper facilitation of these services to members of the public.

Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;

(b) we will not be liable for any consequential, indirect or special loss or damage;

(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;

(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;

(e) our maximum liability in relation to any event or series of related events will be limited to an amount decided by law.

(8)                  Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(9)          Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(10)               Variation

We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.

(11)               Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(12)               Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13)               Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(14)               Entire agreement

These terms and conditions together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(15)               Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.

(16)               Our details

The full name of our company is Healthplus Clinics Ltd.

We are registered in England & Wales under registration number 06213407

Our registered address is 1a Southview Road, Loughton, Essex, IG10 3LG

 

Healthplus Clinics Ltd – Clinic Terms & Conditions

The following are the terms on which Healthplus Clinics provides services to its patients and clients. Please ensure that you have read and fully understood them before booking any appointments.

Healthplus Clinics pride ourselves on a patient focused practice renowned for its service, integrity and expertise. We strive to constantly improve our service. In order to do this, we require all our patients and clients to observe the following Terms and Conditions.

Definitions

By attending the clinic you (the “Client” “Patient”) have agreed to the Terms and Conditions (“Conditions”) of use with Healthplus Clinics Ltd (Healthplus Clinics) (“we” or “us”) who provide their Service (the “Service”). Please do not attend appointments if you do not agree to all of the Conditions of this agreement, or feel free to contact us to discuss any specific issue.

General

Becoming or being a patient at the Healthplus Clinics implies your agreement with these terms and conditions. These terms and conditions may be updated at our discretion without prior notice. It is the patient’s responsibility to read and understand these terms and conditions, which are available on request.

It is your responsibility to disclose to us all details of your present conditions, previous injuries, and medical history, in order to ensure the best quality of care and advice is given. Failure to disclose this information may adversely affect your treatment. Healthplus Clinics accepts no responsibility from any loss or damage arising from such incidents.

Liability lies with the practitioner and not Healthplus Clinics Ltd. Should there be any unexpected changes in symptoms it the responsibility of the patient to contact the practitioner at the earliest opportunity. At your first treatment you are required to sign a consent form for treatment.

Bookings

You may book appointments with us in person, by telephone or by email. Advanced bookings may be refused to clients who miss two or more appointments without prior notification. The contents of the clinic diary are confidential. You should not attempt to view the diary when making a booking in person. Attending your appointment and allowing the practitioner to treat will be taken as consent to treatment.

Arrival Times

We recommend that you arrive before your appointment time, allowing sufficient travel time during the traffic rush hours. If you arrive more than 10 minutes late for your appointment, we may reschedule your treatment for another time. If you arrive late and receive a shorter treatment than normal, you agree to pay the full cost of that treatment. The length of your appointment time allows for your practitioner to make relevant notes about your condition, co-ordinate further appointments and process payments relating to this treatment.

Appointment confirmation and cancellations

If you provide a landline telephone number (rather than a mobile telephone number), we will attempt to call you the day before your treatment to confirm the time and date of your booking. If you provide us with a mobile telephone number, we will send you a SMS text message to confirm the time and date of your booking.

If you give us less than 24 hours notice when cancelling a booking or do not show, you agree to pay up to the full cost of your treatment. In the event of an insurance claim, should the insurance company not pay for a late cancellation or non-attendance, you, the patient, are responsible for the fee.

On a rare occasion it may be necessary for Healthplus Clinics to contact you to change the time and/or date of your booking. Whenever possible, we will give you as much notice as we can when doing this. In the instance of unforeseen staff illness, we may be forced to reschedule your appointment at short notice.

Payment

We may ask you for full payment or a deposit, in advance, in order to secure any booking. This payment is non-refundable in the absence of mitigating circumstances but may be put towards the cost of future treatment or any cancellation charges applied. Mitigating circumstances include genuine, unforeseen ill health or personal crisis.

In the majority of cases, payment is completed on the day of treatment. If you do not pay in full on the day of your treatment, we will not accept further bookings until any outstanding amounts have been paid in full. By accepting treatment and services you hereby undertake to pay Healthplus Clinics for all costs incurred during the course of your treatment.

We accept payment by cash, card (excluding American Express). If your treatment relates to an insurance claim and we accept you as a patient, having agreed fees in advance with your insurer, we will invoice your insurer after you have been discharged or in groups of three sessions (you will not need to pay up front). The charges to a third party may be different to those charged to self paying patient on account of additional administration requirements.

Charges may be applied to your account in the event of late or non-payment. These charges will be incurred where unusual administration costs (letters/calls) are needed to recover monies. In the event that your account is passed to a debt collection agency, further charges will apply. Interest chargeable under the Late Payment Act 1998 is due from date of invoice. A 30-day credit period does not exist unless this has been agreed in writing with Healthplus Clinics.

If your treatment is provided on the understanding that it is to be covered by a third party, and payment is refused, delayed (beyond 30 days from invoice), or in any other manner not forthcoming to Healthplus Clinics, you (the patient) become immediately liable for all outstanding monies and undertake to settle such invoices in full within 7 working days of notice being given.

Orthotics

A deposit of £100 per pair of orthotics and orthotic prescription will be required on ordering. Full payment is required upon fitting and collection of the Prescription Orthotics. The Clinic will do the upmost to have the orthotics ready within 3 weeks of receiving the deposit. On all occasions the client will be required to collect the orthotics from the Clinic. Compatible footwear should be worn to achieve maximum results, in accordance with the practitioners’ advice. To enable the Clinic to treat, manage and resolve biomechanical pain and discomfort it is most important that any associated treatment is only carried out by the practitioners at the clinic

Continuity of Care

It is our policy for each patient to see the same practitioner on a continuing basis, to provide continuity of care. Patients may choose which practitioner they would prefer to see routinely. If, for any reason, a patient’s practitioner is not available when required, then arrangements will be made for the patient to see someone else within the practice for that time. Changing practitioner within the practice on a permanent basis can be arranged and may require a written request.

Complaints

Your complaint will be taken seriously and dealt with promptly. Healthplus Clinics has a philosophy that values patient care and excellence in all we do. We take all complaints seriously and will deal with them with the utmost seriousness and efficiency.

How to make a complaint

If you have a complaint, you can either call us on 0208 532 0559 or email us at: [email protected]

Please include as much relevant information as possible, including the service undertaken, date, staff names etc.

We will deal with your complaint to ensure:

·       Your complaint will be dealt with individually, swiftly and attentively.

·       We aim to resolve each issue promptly and politely.

·       We will respond to you swiftly with an appropriate explanation and solution where available and proposal to implement that solution.

·       We will give you an apology should Healthplus Clinics be found to be at fault.

·       Where appropriate we will endeavor to improve our service in response to any failing we identify.

Refunds

Refunds for physical treatment already carried out will not be given. At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by a relevant receipt, presented within 28 days of purchase.

Prepaid treatment will be refunded on the principle that the discount applied at the outset is removed. As an example if six treatments are bought and only four used, the refund would be the deducted amount from the total of four full priced non-discounted sessions.

Data handling / privacy

Any information you give us during your treatment is protected under GDPR. Your records may be kept on paper or electronically. All clinical notes, radiographs, photographs etc. remain the property of Healthplus Clinics. We will not pass any of your details on to anyone outside of Healthplus Clinics without your express permission. Copies of notes can be made available on request. Healthplus Clinics reserve the right to make an administration charge for any copying. We may use your address details to post you information about new treatments, newsletters or special offers unless you decline this service. To comply with best practice, your GP or Consultant may be informed of your condition and proposed treatment at Healthplus Clinics.

For further information please refer to our Privacy Policy, Privacy Notice and Data Protection Policy.

Receipts

We will provide you with an email receipt for insurance purposes (or health cash-back schemes) upon request. Use of a credit or debit card automatically generates a receipt for your banking records.

Gift vouchers

Gift vouchers are valid for six months from the date they are issued. The date of expiry is written on each gift voucher. At our discretion we may allow a gift voucher to be used after the expiry date and an administrative charge of £5 will be deducted from the value of any replacement voucher.

We will not accept gift vouchers that have been defaced or tampered with in any way.

If you receive a gift voucher, which has a treatment description on it, you may use the full value paid for the gift voucher towards any other treatment (including purchase of retail items).

The cost of treatment may have changed since the gift voucher was issued: the value of each gift voucher reflects the amount paid for it, not the cost of treatment at the time the gift voucher is used.

No Tolerance/Abuse Policy

At Healthplus Clinics we operate a zero tolerance policy to abuse OF our Practitioners and staff, such as loud/disorderly/drunken behavior, persistent missed or late cancellation of appointments (after multiple warnings). In these situations, Healthplus Clinics reserves the right to refuse treatment and admission.

These terms and conditions may be altered from time to time without prior notice.

 

 

Version 1.3 – May 2018

  1. Website privacy notice

     

     

    1. INTRODUCTION

     

    This privacy notice provides you with details of how we collect and process your personal data through your use of our sites www.healthplusclinics.com including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

     

    By providing us with your data, you warrant to us that you are over 13 years of age.

     

    Elliot Hurst of Healthplus Clinics Ltd. is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

     

    We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

     

    Elliot Hurst

    Healthplus Clinics Ltd

    1a Southview Road, Loughton, Essex, IG10 3LG

     

    If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

     

    It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

     

    1. WHAT DATA DO WE COLLECT ABOUT YOU

     

    Personal data means any information capable of identifying an individual. It does not include anonymised data.

     

    We may process certain types of personal data about you as follows:

     

    • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
    • Contact Data may include your billing address, delivery address, email address and telephone numbers.
    • Financial Data may include your bank account and payment card details.
    • Transaction Data may include details about payments between us and other details of purchases made by you.
    • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
    • Profile Data may includeyour username and password, purchases or orders, your interests, preferences, feedback and survey responses.
    • Usage Data mayinclude information about how you use our website, products and services.
    • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

    We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

     

    Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

     

    1. HOW WE COLLECT YOUR PERSONAL DATA

     

    We collect data about you through a variety of different methods including:

     

    • Direct interactions:You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    • order our products or services;
    • create an account on our site;
    • subscribe to our service or publications;
    • request resources or marketing be sent to you;
    • enter a competition, prize draw, promotion or survey; or
    • give us feedback.
    • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at for further details.
    • Third parties or publicly available sources:We may receive personal data about you from various third parties and public sources as set out below:
    • analytics providers such as Google based outside the EU;

     

    • advertising networks based inside ORoutside the EU; and

     

    • search information providers inside ORoutside the EU

     

    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside ORoutside the EU
    • Identity and Contact Data from data brokers or aggregators based inside ORoutside the EU
    • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU

     

    1. HOW WE USE YOUR PERSONAL DATA

     

    We will only use your personal data when legally permitted. The most common uses of your personal data are:

     

    • Where we need to perform the contract between us.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

     

    Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at [email protected]

     

    Purposes for processing your personal data

     

    Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

     

    We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at [email protected] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

     

    Purpose/Activity

     

    Type of data

     

    Lawful basis for processing

     

    To register you as a new customer

     

    (a) Identity

    (b) Contact

     

    Performance of a contract with you

     

    To process and deliver your order including:

    (a) Manage payments, fees and charges

    (b) Collect and recover money owed to us

     

    (a) Identity

    (b) Contact

    (c) Financial

    (d) Transaction

    (e) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests to recover debts owed to us

     

    To manage our relationship with you which will include:

    (a) Notifying you about changes to our terms or privacy policy

    (b) Asking you to leave a review or take a survey

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary to comply with a legal obligation

    (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

     

    To enable you to partake in a prize draw, competition or complete a survey

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

     

    To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

     

    (a) Identity

    (b) Contact

    (c) Technical

     

    (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

    (b) Necessary to comply with a legal obligation

     

    To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

    (f) Technical

     

    Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

     

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

     

    (a) Technical

    (b) Usage

     

    Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

     

    To make suggestions and recommendations to you about goods or services that may be of interest to you

     

    (a) Identity

    (b) Contact

    (c) Technical

    (d) Usage

    (e) Profile

     

    Necessary for our legitimate interests to develop our products/services and grow our business

     

     

    Marketing communications 

     

    You will receive marketing communications from us if you have:

     

    • requested information from us or purchased goods or services from us; or
    • if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
    • in each case, you have not opted out of receiving that marketing.

     

    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

     

    You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences] OR [by following the opt-out links on any marketing message sent to you or] OR by emailing us at [email protected]at any time.

     

    Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

     

    Change of purpose

     

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at [email protected]

     

    If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

     

    We may process your personal data without your knowledge or consent where this is required or permitted by law.

     

    1. DISCLOSURES OF YOUR PERSONAL DATA

     

    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

     

    • Service providers who provide IT and system administration services.
    • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
    • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

    We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

     

    1. INTERNATIONAL TRANSFERS

     

    Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

     

    Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

     

    Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

     

    • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
    • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
    • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

    If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

    Please email us at [email protected]if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

     

    1. DATA SECURITY

     

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

     

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

     

    1. DATA RETENTION

     

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

     

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

     

    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

     

    In some circumstances you can ask us to delete your data: see below for further information.

     

    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

     

    1. YOUR LEGAL RIGHTS

     

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

     

    • Request access to your personal data.
    • Request correction of your personal data.
    • Request erasure of your personal data.
    • Object to processing of your personal data.
    • Request restriction of processing your personal data.
    • Request transfer of your personal data.
    • Right to withdraw consent.

    You can see more about these rights at:

    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

    If you wish to exercise any of the rights set out above, please email us at [email protected]

     

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

     

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

     

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

     

     10.THIRD-PARTY LINKS

     

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

     

    1. COOKIES

     

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Information contained in this website should not in anyway be used to replace professional assessment and advice. We advise you to always seek out the appropriate medical or physio consultant in person, so that you receive the correct advice in your particular area of treatment, symptom or physical condition.

Whilst with our best efforts we have endeavored to provide all information as accurate as possible on our website, we do not give any guarantee of the accuracy or completeness of the content. All content distributed on this website are an information source only on matters of interest. One should always consult by appointment, a qualified physiotherapist, chiropractor, osteopath, psychologist, podiatrist or medical professional to treat or give advice in any type of injury, ailment or problem area. All information including prices on this site are subject to change without notice.

We make no representations, statements or warranties about the completeness, accuracy or the results obtained from the use of any material contained in this website or any website you may access through this website. We provide links to other sites for your convenience only and we take no responsibility for the accuracy, information or results obtained by you upon visiting those sites, nor of viruses, worms or other related technical issues that may affect the user who does not have appropriate precautions in place to protect their computer/s and software. We hereby disclaim all responsibility and all liability without limitation for any expenses, losses, damages and costs you may incur as a result of the material published on this website or any linking website.

All information contained within this website (www.healthplusclinics.com) is copyright©2018 to Healthplus Clinics Ltd or permissions have been gained form authors to re-blog articles, content or information.

COOKIE POLICY

 

What’s a cookie?

 

  • A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

 

  • Cookies are used by nearly all websites and do not harm your system.

 

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

 

How do we use cookies?

 

  • We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

 

  • Cookies are either:

 

– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

 

– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics

 

  • Cookies can also be categorised as follows:

 

– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

 

– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

 

– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Gift Vouchers

Gift vouchers are valid for six months after the date of issue and cannot be exchanged for cash. The date of expiry will be written on the gift voucher. Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. In certain circumstances discretion may be granted by a manager to use a gift voucher after the date of expiry and an administration charge of £5.00 will be deducted from the value of any replacement voucher.

If you receive a gift voucher with a full value treatment on or description on it, you may use the full value paid for on the gift voucher towards any other treatment. We ask that you advise us when booking if this is the case. Gift vouchers cannot be used to purchase further gift vouchers and are not valid without a signature from a manager.

Occasionally prices may have changed since the gift voucher was issued: the value of each gift voucher re ect the amount paid for it, not the cost of the treatment at the time the gift voucher was issused. The value special offers do not apply to the purchase or usage of a gift voucher. If your purchase is lower in price than the gift voucher no change will be given, instead another voucher to this value will be issued. Gift vouchers cannot be returned or refunded, except in accordance with your legal right.

Gift vouchers that have been defaced or tampered with in any way will not be accepted. Gift vouchers cannot be replaced if lost, stolen or damaged. Healthplus Clinics Ltd reserves the right to amend the terms and conditions of gift vouchers at any time, without notice and to take appropriate action including cancellation.

Refer a Friend Voucher

Recommend a Friend Vouchers are valid for twelve months after the date of issue and cannot be exchanged for cash. The date of expiry will be written on the Recommend a Friend Voucher. Recommend a Friend Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. The recommendation must come from a patient of the clinic (past or present).

The Recommend a Friend Voucher will be given to you after your recommended friend (or family) has become a customer of Healthplus Clinics Ltd. The name of the recommended friend (or family) must be provided before the initial consultation and prior to the commencement of the treatment. Friends recommended must not be existing clients of Healthplus Clinics Ltd, however you may recommend as many friends or family as your wish. The voucher must be used in a single transaction and may not be used in association with Gift Vouchers or any other promotions.

Healthplus Clinics Ltd has the right to cancel/end this promotion at any time. However, this does not devalidate vouchers given prior to the date of cancellation/end of promotion. The promotion is valid only for recommendations made from the 1st January 2014 and not if made before this date.

Loyalty Card

Loyalty Cards are valid for three months after the last stamp and cannot be exchanged for cash, gift vouchers or any products. The date of expiry will be written on the Loyalty Cards. Loyalty Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. Cards may be redeemed by friends and family only if they are a new client to Healthplus Clinics Ltd.

Healthplus Clinics Ltd only allows one person per loyalty car and therefore all eight stamps must be collected by the same person. It is the card holder’s responsibility to collect the stamps. Loyalty Cards that have been defaced or tampered with in any way will not be accepted. Loyalty Cards cannot be replaced if lost, stolen, or damaged.

Healthplus Clinics Ltd reserves the right to amend the terms and conditions of Loyalty cards at any time, without notice and to take appropriate action.

Website Terms and Conditions

Website Terms and Conditions 

Healthplus Clinics Ltd (Healthplus) 

 (1)                  Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

(2)                  Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or professional documents from the website for your own personal and relevant professional use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public; except within a professional capacity

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website with prior permission from HEALTHPLUS

(f)  redistribute material from this website except for content specifically and expressly made available for redistribution such as our newsletter or publicity material (which must remain branded HEALTHPLUS)

(3)                  Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(4)                Restricted access

Access to certain areas of our website is restricted.  We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

(5)                User generated content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media.  You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

 

(6)                  Limited warranties

Whilst we endeavour to ensure that the information on this website [(excluding user content)]  is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7)                  Limitations of liability

The services of HEALTHPLUS are delivered by our network of professionals with whom liability lies under the terms of their professional insurance. HEALTHPLUS shall not be liable for any act of professional negligence on the part of any practitioner to whom you have been referred through HEALTHPLUS. Your contract is solely with the practitioner to whom you may be referred. HEALTHPLUS is not an agent of the practitioner and is not subject to any contract outside of the guidelines set by HEALTHPLUS that you make make personally with the practitioner. We aim to ensure the proper facilitation of these services to members of the public.

Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

(a) to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;

(b) we will not be liable for any consequential, indirect or special loss or damage;

(c) we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;

(d) we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;

(e) our maximum liability in relation to any event or series of related events will be limited to an amount decided by law.

(8)                  Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(9)          Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(10)               Variation

We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.

(11)               Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(12)               Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13)               Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(14)               Entire agreement

These terms and conditions together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(15)               Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.

(16)               Our details

The full name of our company is Healthplus Clinics Ltd.

We are registered in England & Wales under registration number 06213407

Our registered address is 1a Southview Road, Loughton, Essex, IG10 3LG

 

Clinic Terms and Conditions

Healthplus Clinics Ltd – Clinic Terms & Conditions

The following are the terms on which Healthplus Clinics provides services to its patients and clients. Please ensure that you have read and fully understood them before booking any appointments.

Healthplus Clinics pride ourselves on a patient focused practice renowned for its service, integrity and expertise. We strive to constantly improve our service. In order to do this, we require all our patients and clients to observe the following Terms and Conditions.

Definitions

By attending the clinic you (the “Client” “Patient”) have agreed to the Terms and Conditions (“Conditions”) of use with Healthplus Clinics Ltd (Healthplus Clinics) (“we” or “us”) who provide their Service (the “Service”). Please do not attend appointments if you do not agree to all of the Conditions of this agreement, or feel free to contact us to discuss any specific issue.

General

Becoming or being a patient at the Healthplus Clinics implies your agreement with these terms and conditions. These terms and conditions may be updated at our discretion without prior notice. It is the patient’s responsibility to read and understand these terms and conditions, which are available on request.

It is your responsibility to disclose to us all details of your present conditions, previous injuries, and medical history, in order to ensure the best quality of care and advice is given. Failure to disclose this information may adversely affect your treatment. Healthplus Clinics accepts no responsibility from any loss or damage arising from such incidents.

Liability lies with the practitioner and not Healthplus Clinics Ltd. Should there be any unexpected changes in symptoms it the responsibility of the patient to contact the practitioner at the earliest opportunity. At your first treatment you are required to sign a consent form for treatment.

Bookings

You may book appointments with us in person, by telephone or by email. Advanced bookings may be refused to clients who miss two or more appointments without prior notification. The contents of the clinic diary are confidential. You should not attempt to view the diary when making a booking in person. Attending your appointment and allowing the practitioner to treat will be taken as consent to treatment.

Arrival Times

We recommend that you arrive before your appointment time, allowing sufficient travel time during the traffic rush hours. If you arrive more than 10 minutes late for your appointment, we may reschedule your treatment for another time. If you arrive late and receive a shorter treatment than normal, you agree to pay the full cost of that treatment. The length of your appointment time allows for your practitioner to make relevant notes about your condition, co-ordinate further appointments and process payments relating to this treatment.

Appointment confirmation and cancellations

If you provide a landline telephone number (rather than a mobile telephone number), we will attempt to call you the day before your treatment to confirm the time and date of your booking. If you provide us with a mobile telephone number, we will send you a SMS text message to confirm the time and date of your booking.

If you give us less than 24 hours notice when cancelling a booking or do not show, you agree to pay up to the full cost of your treatment. In the event of an insurance claim, should the insurance company not pay for a late cancellation or non-attendance, you, the patient, are responsible for the fee.

On a rare occasion it may be necessary for Healthplus Clinics to contact you to change the time and/or date of your booking. Whenever possible, we will give you as much notice as we can when doing this. In the instance of unforeseen staff illness, we may be forced to reschedule your appointment at short notice.

Payment

We may ask you for full payment or a deposit, in advance, in order to secure any booking. This payment is non-refundable in the absence of mitigating circumstances but may be put towards the cost of future treatment or any cancellation charges applied. Mitigating circumstances include genuine, unforeseen ill health or personal crisis.

In the majority of cases, payment is completed on the day of treatment. If you do not pay in full on the day of your treatment, we will not accept further bookings until any outstanding amounts have been paid in full. By accepting treatment and services you hereby undertake to pay Healthplus Clinics for all costs incurred during the course of your treatment.

We accept payment by cash, card (excluding American Express). If your treatment relates to an insurance claim and we accept you as a patient, having agreed fees in advance with your insurer, we will invoice your insurer after you have been discharged or in groups of three sessions (you will not need to pay up front). The charges to a third party may be different to those charged to self paying patient on account of additional administration requirements.

Charges may be applied to your account in the event of late or non-payment. These charges will be incurred where unusual administration costs (letters/calls) are needed to recover monies. In the event that your account is passed to a debt collection agency, further charges will apply. Interest chargeable under the Late Payment Act 1998 is due from date of invoice. A 30-day credit period does not exist unless this has been agreed in writing with Healthplus Clinics.

If your treatment is provided on the understanding that it is to be covered by a third party, and payment is refused, delayed (beyond 30 days from invoice), or in any other manner not forthcoming to Healthplus Clinics, you (the patient) become immediately liable for all outstanding monies and undertake to settle such invoices in full within 7 working days of notice being given.

Orthotics

A deposit of £100 per pair of orthotics and orthotic prescription will be required on ordering. Full payment is required upon fitting and collection of the Prescription Orthotics. The Clinic will do the upmost to have the orthotics ready within 3 weeks of receiving the deposit. On all occasions the client will be required to collect the orthotics from the Clinic. Compatible footwear should be worn to achieve maximum results, in accordance with the practitioners’ advice. To enable the Clinic to treat, manage and resolve biomechanical pain and discomfort it is most important that any associated treatment is only carried out by the practitioners at the clinic

Continuity of Care

It is our policy for each patient to see the same practitioner on a continuing basis, to provide continuity of care. Patients may choose which practitioner they would prefer to see routinely. If, for any reason, a patient’s practitioner is not available when required, then arrangements will be made for the patient to see someone else within the practice for that time. Changing practitioner within the practice on a permanent basis can be arranged and may require a written request.

Complaints

Your complaint will be taken seriously and dealt with promptly. Healthplus Clinics has a philosophy that values patient care and excellence in all we do. We take all complaints seriously and will deal with them with the utmost seriousness and efficiency.

How to make a complaint

If you have a complaint, you can either call us on 0208 532 0559 or email us at: [email protected]

Please include as much relevant information as possible, including the service undertaken, date, staff names etc.

We will deal with your complaint to ensure:

·       Your complaint will be dealt with individually, swiftly and attentively.

·       We aim to resolve each issue promptly and politely.

·       We will respond to you swiftly with an appropriate explanation and solution where available and proposal to implement that solution.

·       We will give you an apology should Healthplus Clinics be found to be at fault.

·       Where appropriate we will endeavor to improve our service in response to any failing we identify.

Refunds

Refunds for physical treatment already carried out will not be given. At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by a relevant receipt, presented within 28 days of purchase.

Prepaid treatment will be refunded on the principle that the discount applied at the outset is removed. As an example if six treatments are bought and only four used, the refund would be the deducted amount from the total of four full priced non-discounted sessions.

Data handling / privacy

Any information you give us during your treatment is protected under GDPR. Your records may be kept on paper or electronically. All clinical notes, radiographs, photographs etc. remain the property of Healthplus Clinics. We will not pass any of your details on to anyone outside of Healthplus Clinics without your express permission. Copies of notes can be made available on request. Healthplus Clinics reserve the right to make an administration charge for any copying. We may use your address details to post you information about new treatments, newsletters or special offers unless you decline this service. To comply with best practice, your GP or Consultant may be informed of your condition and proposed treatment at Healthplus Clinics.

For further information please refer to our Privacy Policy, Privacy Notice and Data Protection Policy.

Receipts

We will provide you with an email receipt for insurance purposes (or health cash-back schemes) upon request. Use of a credit or debit card automatically generates a receipt for your banking records.

Gift vouchers

Gift vouchers are valid for six months from the date they are issued. The date of expiry is written on each gift voucher. At our discretion we may allow a gift voucher to be used after the expiry date and an administrative charge of £5 will be deducted from the value of any replacement voucher.

We will not accept gift vouchers that have been defaced or tampered with in any way.

If you receive a gift voucher, which has a treatment description on it, you may use the full value paid for the gift voucher towards any other treatment (including purchase of retail items).

The cost of treatment may have changed since the gift voucher was issued: the value of each gift voucher reflects the amount paid for it, not the cost of treatment at the time the gift voucher is used.

No Tolerance/Abuse Policy

At Healthplus Clinics we operate a zero tolerance policy to abuse OF our Practitioners and staff, such as loud/disorderly/drunken behavior, persistent missed or late cancellation of appointments (after multiple warnings). In these situations, Healthplus Clinics reserves the right to refuse treatment and admission.

These terms and conditions may be altered from time to time without prior notice.

 

 

Version 1.3 – May 2018

Website Privacy Policy
  1. Website privacy notice

     

     

    1. INTRODUCTION

     

    This privacy notice provides you with details of how we collect and process your personal data through your use of our sites www.healthplusclinics.com including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

     

    By providing us with your data, you warrant to us that you are over 13 years of age.

     

    Elliot Hurst of Healthplus Clinics Ltd. is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

     

    We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

     

    Elliot Hurst

    Healthplus Clinics Ltd

    1a Southview Road, Loughton, Essex, IG10 3LG

     

    If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

     

    It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

     

    1. WHAT DATA DO WE COLLECT ABOUT YOU

     

    Personal data means any information capable of identifying an individual. It does not include anonymised data.

     

    We may process certain types of personal data about you as follows:

     

    • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
    • Contact Data may include your billing address, delivery address, email address and telephone numbers.
    • Financial Data may include your bank account and payment card details.
    • Transaction Data may include details about payments between us and other details of purchases made by you.
    • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
    • Profile Data may includeyour username and password, purchases or orders, your interests, preferences, feedback and survey responses.
    • Usage Data mayinclude information about how you use our website, products and services.
    • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

    We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

     

    Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

     

    1. HOW WE COLLECT YOUR PERSONAL DATA

     

    We collect data about you through a variety of different methods including:

     

    • Direct interactions:You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    • order our products or services;
    • create an account on our site;
    • subscribe to our service or publications;
    • request resources or marketing be sent to you;
    • enter a competition, prize draw, promotion or survey; or
    • give us feedback.
    • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy at for further details.
    • Third parties or publicly available sources:We may receive personal data about you from various third parties and public sources as set out below:
    • analytics providers such as Google based outside the EU;

     

    • advertising networks based inside ORoutside the EU; and

     

    • search information providers inside ORoutside the EU

     

    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside ORoutside the EU
    • Identity and Contact Data from data brokers or aggregators based inside ORoutside the EU
    • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU

     

    1. HOW WE USE YOUR PERSONAL DATA

     

    We will only use your personal data when legally permitted. The most common uses of your personal data are:

     

    • Where we need to perform the contract between us.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

     

    Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at [email protected]

     

    Purposes for processing your personal data

     

    Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

     

    We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at [email protected] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

     

    Purpose/Activity

     

    Type of data

     

    Lawful basis for processing

     

    To register you as a new customer

     

    (a) Identity

    (b) Contact

     

    Performance of a contract with you

     

    To process and deliver your order including:

    (a) Manage payments, fees and charges

    (b) Collect and recover money owed to us

     

    (a) Identity

    (b) Contact

    (c) Financial

    (d) Transaction

    (e) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests to recover debts owed to us

     

    To manage our relationship with you which will include:

    (a) Notifying you about changes to our terms or privacy policy

    (b) Asking you to leave a review or take a survey

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary to comply with a legal obligation

    (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

     

    To enable you to partake in a prize draw, competition or complete a survey

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

     

    To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

     

    (a) Identity

    (b) Contact

    (c) Technical

     

    (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

    (b) Necessary to comply with a legal obligation

     

    To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

    (f) Technical

     

    Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

     

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

     

    (a) Technical

    (b) Usage

     

    Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

     

    To make suggestions and recommendations to you about goods or services that may be of interest to you

     

    (a) Identity

    (b) Contact

    (c) Technical

    (d) Usage

    (e) Profile

     

    Necessary for our legitimate interests to develop our products/services and grow our business

     

     

    Marketing communications 

     

    You will receive marketing communications from us if you have:

     

    • requested information from us or purchased goods or services from us; or
    • if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
    • in each case, you have not opted out of receiving that marketing.

     

    We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

     

    You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences] OR [by following the opt-out links on any marketing message sent to you or] OR by emailing us at [email protected]at any time.

     

    Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

     

    Change of purpose

     

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at gd[email protected]

     

    If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

     

    We may process your personal data without your knowledge or consent where this is required or permitted by law.

     

    1. DISCLOSURES OF YOUR PERSONAL DATA

     

    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

     

    • Service providers who provide IT and system administration services.
    • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
    • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

    We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

     

    1. INTERNATIONAL TRANSFERS

     

    Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

     

    Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

     

    Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

     

    • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
    • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
    • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

    If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

    Please email us at [email protected]if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

     

    1. DATA SECURITY

     

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

     

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

     

    1. DATA RETENTION

     

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

     

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

     

    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

     

    In some circumstances you can ask us to delete your data: see below for further information.

     

    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

     

    1. YOUR LEGAL RIGHTS

     

    Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

     

    • Request access to your personal data.
    • Request correction of your personal data.
    • Request erasure of your personal data.
    • Object to processing of your personal data.
    • Request restriction of processing your personal data.
    • Request transfer of your personal data.
    • Right to withdraw consent.

    You can see more about these rights at:

    https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

    If you wish to exercise any of the rights set out above, please email us at [email protected]

     

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

     

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

     

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

     

     10.THIRD-PARTY LINKS

     

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

     

    1. COOKIES

     

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Disclaimer

Information contained in this website should not in anyway be used to replace professional assessment and advice. We advise you to always seek out the appropriate medical or physio consultant in person, so that you receive the correct advice in your particular area of treatment, symptom or physical condition.

Whilst with our best efforts we have endeavored to provide all information as accurate as possible on our website, we do not give any guarantee of the accuracy or completeness of the content. All content distributed on this website are an information source only on matters of interest. One should always consult by appointment, a qualified physiotherapist, chiropractor, osteopath, psychologist, podiatrist or medical professional to treat or give advice in any type of injury, ailment or problem area. All information including prices on this site are subject to change without notice.

We make no representations, statements or warranties about the completeness, accuracy or the results obtained from the use of any material contained in this website or any website you may access through this website. We provide links to other sites for your convenience only and we take no responsibility for the accuracy, information or results obtained by you upon visiting those sites, nor of viruses, worms or other related technical issues that may affect the user who does not have appropriate precautions in place to protect their computer/s and software. We hereby disclaim all responsibility and all liability without limitation for any expenses, losses, damages and costs you may incur as a result of the material published on this website or any linking website.

All information contained within this website (www.healthplusclinics.com) is copyright©2018 to Healthplus Clinics Ltd or permissions have been gained form authors to re-blog articles, content or information.

Cookie Policy

COOKIE POLICY

 

What’s a cookie?

 

  • A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

 

  • Cookies are used by nearly all websites and do not harm your system.

 

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

 

How do we use cookies?

 

  • We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

 

  • Cookies are either:

 

– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

 

– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics

 

  • Cookies can also be categorised as follows:

 

– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

 

– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

 

– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Voucher and Promotion

Gift Vouchers

Gift vouchers are valid for six months after the date of issue and cannot be exchanged for cash. The date of expiry will be written on the gift voucher. Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. In certain circumstances discretion may be granted by a manager to use a gift voucher after the date of expiry and an administration charge of £5.00 will be deducted from the value of any replacement voucher.

If you receive a gift voucher with a full value treatment on or description on it, you may use the full value paid for on the gift voucher towards any other treatment. We ask that you advise us when booking if this is the case. Gift vouchers cannot be used to purchase further gift vouchers and are not valid without a signature from a manager.

Occasionally prices may have changed since the gift voucher was issued: the value of each gift voucher re ect the amount paid for it, not the cost of the treatment at the time the gift voucher was issused. The value special offers do not apply to the purchase or usage of a gift voucher. If your purchase is lower in price than the gift voucher no change will be given, instead another voucher to this value will be issued. Gift vouchers cannot be returned or refunded, except in accordance with your legal right.

Gift vouchers that have been defaced or tampered with in any way will not be accepted. Gift vouchers cannot be replaced if lost, stolen or damaged. Healthplus Clinics Ltd reserves the right to amend the terms and conditions of gift vouchers at any time, without notice and to take appropriate action including cancellation.

Refer a Friend Voucher

Recommend a Friend Vouchers are valid for twelve months after the date of issue and cannot be exchanged for cash. The date of expiry will be written on the Recommend a Friend Voucher. Recommend a Friend Vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. The recommendation must come from a patient of the clinic (past or present).

The Recommend a Friend Voucher will be given to you after your recommended friend (or family) has become a customer of Healthplus Clinics Ltd. The name of the recommended friend (or family) must be provided before the initial consultation and prior to the commencement of the treatment. Friends recommended must not be existing clients of Healthplus Clinics Ltd, however you may recommend as many friends or family as your wish. The voucher must be used in a single transaction and may not be used in association with Gift Vouchers or any other promotions.

Healthplus Clinics Ltd has the right to cancel/end this promotion at any time. However, this does not devalidate vouchers given prior to the date of cancellation/end of promotion. The promotion is valid only for recommendations made from the 1st January 2014 and not if made before this date.

Loyalty Card

Loyalty Cards are valid for three months after the last stamp and cannot be exchanged for cash, gift vouchers or any products. The date of expiry will be written on the Loyalty Cards. Loyalty Cards presented after their expiry date will be treated as void and are non-exchangeable and non-refundable. Cards may be redeemed by friends and family only if they are a new client to Healthplus Clinics Ltd.

Healthplus Clinics Ltd only allows one person per loyalty car and therefore all eight stamps must be collected by the same person. It is the card holder’s responsibility to collect the stamps. Loyalty Cards that have been defaced or tampered with in any way will not be accepted. Loyalty Cards cannot be replaced if lost, stolen, or damaged.

Healthplus Clinics Ltd reserves the right to amend the terms and conditions of Loyalty cards at any time, without notice and to take appropriate action.

What’s next

  • Call Now

    0800 043 7103

    Call now to book an Appointment.

  • Book an appointment

    Book an appointment online and avoid the disappointment of not getting treatment.

  • Request a call back

    If you are unable to book an appointment now or would like further information, arrange a call back.

Emergency and weekend Appointments

For immediate & emergency appointments, please contact us on 0800 043 7103

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