Healthplus Clinics Ltd (HEALTHPLUS)

General

Our Privacy Policy provides information regarding the collection, use and disclosure of information that you may provide via communication with Healthplus Clinics Ltd (HEALTHPLUS) this includes website, email, paper, telephone or other means of communication. Whenever you use this site, or otherwise engage with HEALTHPLUS you are consenting to the collection, use, and disclosure of that information as shown in accordance with this Privacy Policy.

Information Collection

Some areas of the work involving HEALTHPLUS require you to actively submit information in order for you to benefit from specific features (for example the Newsletter). When you complete online forms, the information that is required and the information is optional is clearly identified. Some of this information may be personal such as your full name, address, email address, phone number and details of your headaches and medical history.

This will only be collected when you choose to supply it to HEALTHPLUS. Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.

This policy applies to professionals working with HEALTHPLUS, to those customers who contact and/or engage with HEALTHPLUS for the purposes of treatment and to any other group or individual engaging with HEALTHPLUS for any purpose whatsoever.

Monitoring of email

We monitor and save email communications with HEALTHPLUS (this includes any HEALTHPLUS member of staff). Any such monitoring will take place in accordance with the law.

Website Analysis

We use log files generated by our web servers to analyse site usage and statistics. This information is used to understand usage patterns on our website and to make improvements to our service and does not involve personal data.

Telephone

HEALTHPLUS will collect personal and medical details on the phone from any person considering treatment via organisation. This information will be used to help evaluate the most appropriate referral pathway. This information will only be passed to the professional(s) involved in your treatment and for anonymous research. It is not sold to or passed to third parties.

Disclosure

Except as otherwise stated, we may use information you provide via this site to improve the content, to customise the site to your preferences, to communicate information to you (if you have requested it), for internal marketing and research purposes, and for the purposes specified in this Privacy Policy.

We do not disclose any information you provide via the site to any third parties except where:

• Such disclosures are necessary to fulfil our service obligations to you. In practice, for customers this means the details provided will be passed to professionals involved in your treatment. For professionals only the following apply.

• Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).

• You give us permission to do and as outlined in the terms and conditions applicable to you upon joining HEALTHPLUS.

Access to and correction of personal information

We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site. You have a right to ask to see details of any personal information that we hold about you. If you wish to do so, please contact Elliot Hurst on 0800 043 7103. Our Data Protection Reference is: Z1606391

Security

HEALTHPLUS will take all reasonable steps to protect any information stored whether submited via our website or any other means of communication, , in accordance with legislation such as the Data Protection Act 1998. We take all appropriate steps to protect your personally identifiable information as you transmit your information from your computer to our site and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

Links to other websites

This site contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites and we encourage you to read the Privacy Policy of every website you visit.

Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy on the website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

Dec 2009 Healthplus Clinics Ltd